سياسة الاسترجاع

We at PrimaVara are committed to shopping our customers with confidence and reassurance by refunding their purchases within 3 days from the date the customer receives the order.*No product purchased with a discount code or during sales seasons, holidays, national occasions, or Ramadan season can be refunded. For the safety of our customers, we regret that no product that the customer opens can be returned or exchanged. The customer bears all costs related to returning or exchanging products, including shipping fees from the customer's location to the company, as well as the value of the product if returning it causes damage or makes it unusable again. The customer bears the costs of the cash refund request, including bank transfer fees (6 riyals) if they wish to do a cash refund, and these amounts are deducted from the order value. Order verification: Please review the order details carefully before confirming it. The store is not responsible for any error in product selection by the customer. Replacement and compensation: Compensation requests are accepted only within 3 days of receiving the order, with clear proof provided (a photo or video of the received product). Candle scents: Orders are prepared according to the customer's choice, but the scent intensity may vary slightly due to storage or shipping factors, and this is not considered an error in the order. Shipping and delivery: The store is not responsible for shipping company schedules or delays, and a specific time or day for delivery cannot be guaranteed. Special orders and gifts: For special requests (e.g., unifying scents), this should be noted in the order notes. If not written, the order will be prepared based on availability. The customer bears the shipping costs if they wish to exchange products and resend them. Any inquiries or notes can be communicated via WhatsApp.